In order to continue providing the high service levels you expect from us, we will be performing an upgrade on some of our back-end SQL databases.
- Services affected: Outlook authentication and SharePoint
- Type: Database infrastructure
- Level: Comprehensive
- Risk: Low
- Window: 11pm-3am (PDT)
- Expected Downtime: 45 Minutes
This maintenance window will go into effect on 8/18/2025 and will end on 8/29/2025. We will upgrade a single server bank each night so each of our clients will only be affected once.
During your maintenance window, SharePoint sites will be unavailable for up to 45 minutes and some users may not be able to login to Outlook on Desktop and mobile devices. However, Outlook Web Access will remain available via webmail.icExchange.info.
Users may need to re-login to Outlook and/or SharePoint sites after the maintenance on their server bank has completed.We apologize for any inconvenience this may cause.