New icHelp Version Released

Innovative Concepts has released its newest version of its well used icHelp Application.  For years, Innovative Concepts clientele have used the non-installed application that allows its technical support representatives to remotely control their windows based machines.

This newest version is now completely encrypted and allows more technical support representatives to remotely help people simultaneously.  remote Technical support is now even available from Mac and Linux machines as well.

Additionally, the non-installed application will be related to an installed version.  This installed version sits in the windows system tray and allows technical support personnel to work remotely on a machine even when people are away from their computer (over night/lunch/etc).  Of course, people can specify a time range that this is allowed.  Look for the installed version along with a full feature list to be available later this month.

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